Office and Showroom Hours: Monday to Friday 8am - 4pm
We know change can bring questions, and we’re here to make this transition as simple as possible. If you don’t find the answer you need here, our team is always just a call away.
Will my fuel delivery schedule or service be interrupted?
No, your fuel deliveries and services will continue as usual. Your bills will also continue to be provided directly from Ace-Robbins. We are committed to making this transition seamless for you.
Do I need to set up a new account with Blueox Energy?
No action is needed from you at this time. Your account will be securely transferred, and we’ll notify you if any additional steps are required in the future.
Will my pricing or payment plan change?
Your current pricing and payment plans will remain in place unless you’re notified otherwise. We’ll always be transparent about any changes well in advance.
Who do I contact for service or questions?
You can reach us at the same phone number, at the same office, or through all the same online channels, and you will be working with all the same people.
Will the same technicians and drivers continue servicing my account?
Yes! In many cases, the same local team members you know and trust will continue to serve you this heating season.
What are the benefits of this change for me?
Our first goal is to ensure a smooth transition for all customers and staff. In time, we look forward to expanding our offerings, payment plan options, online tool capabilities, and finding new ways to save you more on your energy bills. You’ll enjoy more benefits and the reliability of a strong, locally operated energy provider.
Is my account information secure?
Absolutely. Your information is safe and has been transferred securely. Ace-Robbins and Blueox Energy take data privacy very seriously.
Will I receive new account information or logins?
If there are changes to how you access your account or make payments, we’ll provide clear instructions and support to help you through the process.
Will my delivery method (automatic vs. will-call) stay the same?
Yes, your current delivery method will remain the same unless you request a change.
Can I still use my existing budget or pre-buy plan?
Yes, existing budget or pre-buy plans will be honored as agreed. We will contact you directly if anything needs to be updated.
Have additional questions? Please reach out to the Ace-Robbins office at (570) 836-3232 or the Blueox Energy office at (800) 723-2583, or by filling out our form!