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Four Questions to Ask a Prospective Propane Supplier

Written on: December 8, 2017

Question for Prospective Propane Supplier
If you’re in the market for a propane supplier, you may find there are many options to choose from. The question is, how do you separate the legitimate candidates from the also-rans?
Here are four questions to help you separate the wheat from the chaff among your propane supplier choices.

  1. Do you have any fees or incentives for new customers?
    All propane dealers are required to collect surcharges for certain aspects of propane delivery, but some suppliers tack on as much as five or six times as much as they need to when they deliver your propane. Some discounters go the other direction and offer great introductory prices at first, only to raise their prices once you’re a committed customer. Ace-Robbins offers fair, competitive prices and low surcharges on every gallon of propane we sell you from day one on, plus delivery discounts – a big reason why we keep 95 percent of our customers every year.
  2. What other services do you provide besides propane delivery?
    A propane discounter may offer low prices on propane. But do they offer the exceptional support you need to keep your family safe and comfortable all year long – or convenient ways to make your bill paying easier and less stressful? We do. From economical preventative maintenance plans that help keep your equipment running at peak efficiency and minimize costly repairs to our EZ Pay Plan, which makes bill paying more predictable and budget planning a breeze, Ace-Robbins delivers more value to you every day.
  3. Will you help me manage my propane usage?
    Your life is busy enough without having to worry about keeping an eye on your propane fuel gauge or remembering to schedule a propane gas delivery – but many propane suppliers offer no remedy for those burdens. They’ll simply come when you call – except when you don’t, at which point you’ll pay for emergency delivery and a propane system re-start. You can avoid all of those hassles as an Ace-Robbins customer by signing up for FREE automatic delivery, which monitors your propane usage and schedules your propane delivery as soon as you need it.
  4. How will you help me have peace of mind?
    This is probably the most important question to ask your potential propane supplier. To us, peace of mind is all about making your life easier and more predictable – something we work hard to do for all our customers. With Ace-Robbins, you’ll rest easy knowing that:
    • We have an ample supply of propane on hand and available for you.
    • Your propane will be delivered by a highly trained team of professionals who put your safety first, using a fleet of well-maintained trucks that stay on the road in any weather.
    • Your propane deliveries and heating system are backed by a team of professionals that offer safe deliveries, expert maintenance and 24/7/365 emergency service.
    • You have convenient, flexible options and services such as EZ Pay and automatic delivery to help make managing your heating bills and fuel deliveries easy.
    • You’re part of the Ace-Robbins family.

Looking for more reasons to become an Ace-Robbins propane customer? Call us and ask – we’re happy to talk with you about joining the Ace-Robbins family.