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Written on: January 9, 2018

Woman making phone call
Last week’s record-setting weather here in Pennsylvania was a great reminder of why it’s so important to have a reliable boiler or furnace – and to know what to do if your heat stops working.
The first part of that equation is mostly about prevention: if you get your heating equipment serviced every year, change your HVAC filters regularly, and replace your heating equipment when it’s sensible to do so, you should be OK even during an extreme weather event like the one we just experienced.
If your equipment doesn’t quite make it through the rigors of an radical cold snap like we just had, however, you’ll need specialists standing by who can handle your heating repairs quickly and safely – and a team that can reliably deliver your heating oil or propane when the demand for fuel Is as extreme as the weather.
If you’re an Ace-Robbins customer, you’ve got that team behind you.

Please troubleshoot before you call

If you find yourself in a no-heat emergency, don’t worry: we’re here round the clock to keep your family safe. But before you contact us, it pays to take a few minutes to troubleshoot your system and potentially save yourself the cost of a house call.
If your heating system isn’t working, try these four things before calling for service:

  1. Make sure your tank is at least 1/8 full
  2. Make sure all emergency valves or switches are in their “on” or “start” positions.
  3. Check the fuse or circuit breaker that controls your heating system; look for a blown fuse or a tripped breaker and replace / reset as needed.
  4. Confirm that your thermostat is set at least five degrees above the current room temperature and that the “heat” setting is engaged. Please note: For warm air systems, if you adjust the thermostat and the fan doesn’t start, it could indicate that your burner is not igniting. Press the reset button on the burner only once; if it does not reset, contact us for service.

If you do all of the above and your heat still doesn’t work, contact us right away and we’ll send a technician to get your system up and running as quickly as possible.
Let Ace-Robbins keep your family safe and warm this winter with expert service – including 24/7 emergency repairs. Contact us today to learn more about our services for your PA home!