Q: Do you provide 24-hour service?
We offer true 24-hour service. This means we provide emergency service 24 hours a day, not that you’ll be served within 24 hours.
Q: Do you use your own installation specialists or do you hire subcontractors?
We use only our own certified factory-trained technicians to install new heating and air conditioning systems. We never hire subcontractors. Our technicians are the most highly trained in the industry.
Q: How long does it take to get an estimate?
Usually it’s only a matter of one day. We can come out to your home at your convenience and recommend the right size system for you.
Q: Approximately how long does it take you to complete an installation of an air conditioning unit or heating system?
Most of our installations are done in less than a day, though every job is different and some take longer than others.
Q: Is annual maintenance necessary?
Yes. When anything is operating virtually non-stop for months on end, it needs regular maintenance—just like your car. Without the regular maintenance of a tune-up, you lose efficiency and money. In addition, regular maintenance can extend the life of your system.
Q: How do I know what size system to install?
The experts at Ace-Robbins will be happy to come to your home and calculate your cooling and heating “loads.” They will then be able to recommend a system that is the correct size and model to meet your home’s requirements. For more details, feel free to contact us.
HEATING OIL PRICES
Q: Are your prices competitive?
Absolutely. One of the things that allows us to be competitive is our storage capacity. We buy in larger quantities than some fuel dealers, so you save. Also, we offer you advantages that fuel discounters don’t—like a dedicated team of highly-trained technicians, some of whom are always on call for you 24 hours a day, 7 days a week.
Q: Which way are heating oil prices likely to go?
We wish we could tell you, but there is no way to know the answer for that question. There are so many factors that could send heating oil prices up or down at any time. Just look at 2008; many analysts were saying heating oil could go up to $200 a barrel, but then it dropped to $50 a barrel instead. In two of the last four years, heating oil prices dropped during the heating season, so there’s really no way to predict.
Q: If I choose your EZ Pay Plan, how do you come up with my monthly payment?
We can review your fuel use over the past few winters and calculate a monthly payment schedule for you. Then, from July through June, you make 12 equal, predictable monthly payments, which protect you from unexpectedly high heating bills. There is no cost to enroll.
Q: Is propane a safe fuel?
Propane has a fantastic safety record, thanks to strict regulations developed by the propane industry in conjunction with the National Fire Protection Association. We provide you with worry-free operation for all of your propane systems. Ace-Robbins places a huge emphasis on training and the safe handling of the product. We continually address all the safety aspects of propane, including installation, storage and tank filling.
Why should I buy propane from Ace-Robbins?
There are a lot of reasons:
- We take exceptional care of our customers. You will receive the same excellent, responsive service we offer to all of our customers.
- Our prices are very competitive.
- Our surcharges are very low. All propane dealers are required to collect these charges, but some of our competitors charge five or six times what we charge. If you already buy your heating oil from us, it will make it more convenient to get your heating oil and propane from one source.
- And here’s one more thing you may want to consider: Ace-Robbins is your local propane company; our employees are your neighbors, and Ace-Robbins is very active in the community.
Q: What should I do if my heating system doesn’t work?
Before you contact us, we can give you some tips to make sure a service call is really needed. It will save you the cost and inconvenience of an unnecessary service visit, and will ensure our technicians are working where they are most needed.
- Check for a tripped circuit breaker or a blown fuse.
- Make sure the thermostat is set above room temperature or in the “heat” position. If it’s a digital thermostat and the display screen is blank, you either need new batteries or the power supply has been interrupted.
- Look to see if the power switch for your heating system is turned on. Sometimes, these get turned off accidentally.
- Check your tank to see if you have heating fuel.
- If you have an oil heating system, press the reset button on the burner relay—ONCE ONLY. If your system doesn’t start after you push the reset button the first time, do not push it again. Pushing this button more than once can cause your heating system to “flood.” Too much oil will get pumped into the combustion chamber, resulting in a lengthy and costly repair.
If at this point you still don’t get heat, call us immediately.
When a service technician arrives, let him know everything you did to the system before he begins working on it. You should also let him know if anything out of the ordinary happened, like an unusual noise, a strange smell or smoke.
In many cases, this will help the technician find the problem—and get your heat back on again—faster.
Q: How does a furnace work?
Heat is generated by burning oil or propane inside the furnace. This happens in the combustion chamber, which gets very hot. Air absorbs this heat in the furnace’s heat exchanger. Next, the blower sends the heated air through a system of ducts, and warm air circulates through the home.
Q: What is a cracked heat exchanger?
The heat exchanger is the main component of your furnace. If the heat exchanger has a crack or a rust hole, combustion fumes (including carbon monoxide) can contaminate the air in your home. This is a potentially deadly situation and should be addressed IMMEDIATELY. A cracked heat exchanger usually requires replacing the entire furnace. If you suspect that you might have a cracked heat exchanger, or a carbon monoxide problem caused by your furnace, turn the system off immediately. Then call Ace-Robbins right away for service.
Q: On mild winter days, my furnace runs in short blasts and my home alternates from being too hot to being too cold. How can I fix this?
Installing a new furnace with two levels of heat and a variable speed motor is a good solution. These “smart” motors automatically adjust the volume and speed of air based on your home’s temperature requirements.
Q: I hear a lot of talk about high-efficiency heating systems. How do you determine a heating system’s efficiency?
One indicator is Annual Fuel Utilization Efficiency (AFUE). All heating equipment manufactured after 1980 has been required to have a label indicating its AFUE. The AFUE ratio is a measurement of a heating system’s seasonal efficiency, taking into account how well the system performs over an entire season of starts and stops. Modern heating systems can range in efficiency from 81% to 95%. If your system’s AFUE is lower than this range, we recommend that you contact us to talk about your replacement options.
Q: At what temperature should I set my thermostat?
Different people feel comfortable at different temperatures. Pay less attention to the number on the thermostat display (or the position of the temperature indicator on a non-digital display) and more to how comfortable the room feels to you. When you feel comfortable, check the setting. That’s the right temperature for you.
Q: Should I install a programmable thermostat?
Yes! Programmable thermostats are especially useful for people who are away from home at regular intervals. They allow for customized comfort settings around the clock, and they can cut heating and cooling costs by as much as 10%!
Q: How much does an air conditioning system cost?
There are many different factors that come into play when determining the cost of an air conditioning system, unlike buying a car. You just pick your amenities and it’s ready to drive away. But when it comes to an air conditioning system, aside from the actual air conditioning unit, you also need to install it properly. Contact us today and get a FREE estimate.
Q: Can I get a quote over the phone?
We can give a ballpark estimate if we have enough information, but it’s hard to determine the cost of a new system without seeing the system.
Q: What does SEER stand for?
SEER stands for Seasonal Energy Efficiency Ratio. It is used to indicate the efficiency of air conditioning systems. The higher the SEER number, the more cooling you get per unit of energy. As of January 2006, only units with a SEER of 13 or higher can be sold in the United States. Today’s cooling systems are up to 40% more efficient than those made as recently as 10 years ago.
Q: Is it OK to “mix and match” air conditioning components of different efficiencies? Just because my compressor is on its way out, does it mean I have to replace my indoor unit as well?
It’s a bad idea to mix and match air conditioning components with different SEERs. You might save money initially by replacing only your outdoor unit with one of the mandated 13 or higher SEER compressors and hooking it up to your 10 or 12 SEER system. However, it just doesn’t make sense in the long run. It’s like buying a brand-new stereo set and hooking it up to your old, antiquated speakers. You’re just not going to get your money’s worth in terms of comfort and efficiency. You’re better off paying a little extra up front by purchasing a complete system because you’ll be saving a lot more over time.
Q: My home does NOT have forced-air heating, and, therefore, there is no ductwork. Can I still get central air conditioning?
Absolutely. Today, simple ductless air conditioning options make it possible to install a quiet, efficient air conditioning system in your home even if it doesn’t have ductwork.
Ductless air conditioning systems consist of one or more indoor air distribution units linked by refrigeration lines to an outdoor compressor. These flexible “hoses” can be positioned inside your walls and ceilings with a minimum of inconvenience. Installing ductless air conditioning costs a little more than standard central air systems but much less than the cost of installing ductwork and a central air system.
Q: Do I really need a tune-up for my air conditioning system?
An air conditioning tune-up and inspection will help catch service problems before they get you hot under the collar. Many breakdowns occur on the hottest day of the year — because that’s when your air conditioning system is under the most stress. And because a tune-up ensures that your system will run at peak efficiency, you’ll lower your electric bills. A system that’s running efficiently can save you as much as 15% on your cooling costs.
Q: What can I do to maintain my water heater?
You can take the following steps:
- Every three months, drain a gallon of water from the tank. Do it every month if you have hard water. This reduces the amount of sediment collecting in the bottom of the tank, which can make the burner or heating coils work harder.
- Every year have your water heater inspected by a service technician to keep it in peak operating condition.
REPLACE OR REPAIR
Q: How can I determine whether it will be more cost efficient for me to repair or replace my old heating or air conditioning system?
The frustration of a system breakdown can make it tempting to solve the problem with a quick-fix repair that doesn’t cost you a lot of money. That way you can get on with your busy life in relative comfort. But while a quick fix may be the least expensive solution in the short run, it may not give you the most value in the long run. It’s a fact of life: Older systems are more likely to break down. That means a bigger chance of emergency service calls and repairs—and paying for them.
There’s also an ongoing cost factor. Repairing an old system can only restore it to something less than its original level of efficiency. After you’ve recovered from the repair bill and the frustration of a system breakdown, you’ll still be battling high energy bills. What’s more, even a system that doesn’t break down loses efficiency as it ages. A 15-year-old system doesn’t operate anywhere near the efficiency it had when it was new!
Plus, when compared with modern, technologically advanced equipment, 15-year-old systems are considered inefficient by today’s standards. The average homeowner can save up to 40% on energy costs with new high-efficiency equipment.
Here are some rules of thumb to help you decide whether to replace or repair your system:
Replace your system if:
- It is more than 10 years old and only in average condition.
- It does not keep you as comfortable as you would like.
- It breaks down frequently.
- You will be living in your home for at least five more years.
Repair your system if:
- It is less than 10 years old and in good condition.
- Your heating and cooling costs have been acceptable.
- You’re pleased with your level of comfort.
- Its performance is reliable.
- You will be moving within the next five years.
- It is still under warranty.
Have a question not listed here? Call and speak with a representative at 570.836.3232. Serving the areas of Scranton, Tunkhannock, Laceyville, Montrose, Clarks Summit, and Dallas.